Shipping Policy

Course Registration Information:

If you are registering for a course and do not order the textbook, no shipping charges will be charged. You will be emailed the course registration confirmation. The confirmation will be emailed with 24 hours during business hours. Confirmations are generally not sent after hours, on weekends or holidays. This confirmation will contain all the specific course details & pre-course information you will need to prepare for your upcoming course. If you have not received your email confirmation within this time frame, please check your SPAM folder. All emails are sent from If you still have not received your confirmation, please contact the Training Center.

Course Materials:

If you have purchase any materials, the Training Center will ship it using the shipping method selected during checkout. The standard shipping method is FedEx Ground. Materials shipped to the Washington DC Metro area are generally received within 2-3 business days. The tracking information is provided online as soon as it is available to the Training Center. You can track your shipment by logging into our website.

Course materials are generally shipped Monday - Friday 9AM - 5PM. Orders placed after 4PM may not ship until the next business day. Orders placed with Standard or Overnight Express shipping will be shipped out the same business day, if the order is placed prior to 4PM.